Luckyvibe Casino Terms and Conditions

These terms form the agreement between you and us, Luckyvibe Casino, covering every part of our platform. Please read them before you register, deposit or claim any offer.

Accepting Our Terms

By opening an account, ticking the acceptance box or simply using our platform in any way, you confirm that you have read, understood and agreed to these terms. The agreement takes effect from the moment your registration is completed and stays in force for as long as your account remains open.

If you do not agree with any part of these terms, you must not register or continue using our services. Continued play after we publish an update counts as acceptance of the updated version, so please check this page from time to time.

• 1. These terms govern all games, bonuses, deposits and withdrawals on our platform.
• 2. Where a specific promotion has its own rules, those rules sit on top of these terms.
• 3. In any conflict between documents, the most recently published version applies.

Who Can Register

Age, residency and one account rule

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. You may hold one account only, registered in your own name with accurate personal details. Duplicate accounts held by the same person will be closed and funds may be forfeited.

We do not accept players residing in the United States, the United Kingdom, France, Spain, the Netherlands, Belgium, Sweden, Russia, Belarus, Iran or North Korea. It is your responsibility to check that online gambling is legal where you live before you register.

• 1. Registration requires your full legal name, date of birth, address and valid contact details.
• 2. We verify your identity before your first withdrawal, so documents must match your registration details.
• 3. You are responsible for keeping your login credentials secret and for all activity under your account.

Deposits and Withdrawals

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals are processed via Visa, Mastercard, Bank Transfer, Skrill, MiFinity, Bitcoin, Ethereum and Tether, and normally take up to 3 days.

Know Your Customer (KYC) verification is required before your first withdrawal. We will ask for a government ID, proof of address and verification of your payment method, and review usually takes up to 3 business days. If an account stays dormant for 12 consecutive months, we may apply an administrative fee and may close the account after giving you written notice.

• 1. Funds must come from a source you control and be used for gaming, not for any commercial purpose.
• 2. Withdrawals are paid to the same method used for the deposit wherever technically possible.
• 3. We do not charge our own fees, though your payment provider may apply theirs.
• 4. Maximum withdrawal limits are stated on the Payments page and may be checked at any time via live chat.

Bonus and Promotion Rules

Bonuses on our platform, including our welcome package, reload offers, cashback, free spins drops and tournaments, are governed by the terms published with each specific promotion. General rules below apply to all bonus funds unless a promotion states otherwise.

Bonus funds must be wagered the number of times stated in the promotion before winnings become withdrawable. Wagers placed on excluded or forbidden games do not contribute towards the wagering requirement, and bonus balances expire after the validity period set out in the promotion.

• 1. You must not place single bets above the maximum bet stated for a promotion while a bonus is active.
• 2. Placing opposite or low-risk wagers to farm wagering may be treated as bonus abuse.
• 3. Only one bonus may be active per account at a time unless we say otherwise.
• 4. Winnings above the maximum win cap stated in a promotion are removed when the bonus completes.
• 5. We may cancel bonuses and reverse winnings where a promotion has been misused or claimed in bad faith.

Prohibited Conduct

What we will not tolerate

Our platform is for fair, genuine play. Fraud, payment misuse and artificial play put every other player at a disadvantage, so we treat the conduct listed below as a serious breach of these terms and reserve the right to suspend accounts, void wagers and withhold funds while we investigate.

• 1. Chargebacks, reversed deposits or otherwise disputing payments you authorised.
• 2. Multiple accounts held by one person, household, IP address or device.
• 3. Collusion, syndicate play or exploiting software errors and game faults.
• 4. Bots, scripts, automated tools or any third-party assistance to play.
• 5. Using a VPN, proxy or similar tool to disguise your location and access our platform from a restricted country.

Responsible Play and Self Exclusion

You can set deposit limits, loss limits and session reminders on your account at any time, and these apply immediately once confirmed. If you would like a break, you can self-exclude for a fixed period, during which we will close your account to deposits and play and remove you from marketing lists.

Where we notice patterns that suggest gambling may be harming you, we will contact you, offer information about support services and, where warranted, apply protective limits. Australian players can contact Gambling Help Online on 1800 858 858 at any time, and Gambling Therapy offers free multilingual support worldwide.

• 1. Limit changes take effect as soon as they are confirmed in your account settings.
• 2. Self-exclusion cannot be reversed before the chosen period ends.
• 3. We do not market to self-excluded or closed accounts.

Closing Your Account and Disputes

You can close your account at any time by contacting [email protected] or via 24/7 live chat, provided all wagers are settled and no bonus is active. We will release any withdrawable balance to a payment method in your name before closure is final.

If you have a complaint, contact our support team first so we can attempt to resolve it. Unresolved complaints may be escalated to the relevant regulator. This agreement is governed by the laws applicable to our licence issued in Curaçao, and the competent courts of that jurisdiction have final authority.

• 1. Complaints are acknowledged within 24 hours and reviewed as a priority.
• 2. Please provide your account details, dates and a clear description of the issue.
• 3. Complaint records are kept for at least the period required under our licence.

Changes to These Terms

We may update these terms at any time to reflect changes in law, our licence conditions or how our platform operates. The new version takes effect as soon as it is published on this page, and the date of the latest revision is shown at the top of the document.

For material changes that affect your rights, such as changes to withdrawal conditions or bonus rules, we will also notify you by email or an in-platform message at least 7 days before the change takes effect, unless a shorter period is required by law.

Frequently Asked Questions

At what age can I register with Luckyvibe Casino?

You must be at least 18 years old, or the higher minimum legal gambling age in your jurisdiction. We verify your age before your first withdrawal.

Do I need to complete KYC before withdrawing?

Yes. We require a government ID, proof of address and payment method verification before your first withdrawal, with review taking up to 3 business days.

Can I hold more than one account?

No. One account per person is permitted, and duplicate accounts will be closed with any associated funds potentially forfeited.

How will I know if the terms change?

Updates take effect once published on this page. For material changes affecting your rights, we also notify you by email or in-platform message at least 7 days in advance.

How do I self-exclude from the platform?

Contact live chat or email [email protected] and choose a fixed exclusion period. During that time we will block deposits and play on your account and remove you from marketing.