Your Privacy at Luckyvibe
This policy explains what personal information we collect when you play at Luckyvibe Casino, why we collect it, who we share it with, and the controls you have over it. It applies to every visit to luckyvibe-aud.com and to every account you hold with us.
Data We Collect From You
We collect only the information needed to run your account, meet our legal obligations and keep the platform safe. When you register, we ask for your name, date of birth, email address, phone number and residential address. Before your first withdrawal we verify your identity with a government ID, proof of address and confirmation of your payment method; KYC review takes up to 3 business days.
- Identity data: full name, date of birth, address, email, phone number
- Verification documents: passport or driver's licence, utility bill, payment card or e-wallet confirmation
- Transaction data: deposits and withdrawals, amounts, currency, payment method, timestamps
- Technical data: IP address, device type, operating system, browser, language preference
- Gameplay behaviour: games played, wagers, wins and losses, session duration, bonus usage
- Marketing preferences: which offers you opt in to and how you prefer to be contacted
How We Use Your Information
We use each category of data for a specific purpose, and we do not use it for anything beyond those purposes without asking you first.
- Creating and managing your account, including login and security
- Verifying your identity and age under KYC and AML rules
- Processing deposits and withdrawals through your chosen payment method
- Preventing fraud, bonus abuse and multi-accounting
- Monitoring play for responsible-gambling indicators and enforcing limits you set
- Sending promotional offers and tournament news, only with your consent
- Meeting tax, licensing and record-keeping obligations owed to the Curaçao regulator
Our Legal Bases Explained
Consent: marketing messages, promotional emails and any optional cookies that are not strictly necessary are sent or set only after you opt in. You can withdraw consent at any time, and withdrawal does not affect the lawfulness of earlier processing.
How Long We Keep It
We retain each category of data only as long as needed for the purpose it serves, then delete or anonymise it. Regulatory rules set minimum periods for financial records, while marketing data is kept only while your consent stands.
| Data category | Retention period |
|---|---|
| Account and identity data | Life of the account plus 5 years after closure |
| Transaction records | Minimum 5 years under AML requirements |
| KYC verification documents | 5 years after the last transaction |
| Gameplay and log data | Up to 24 months, then aggregated or deleted |
| Marketing preferences and consent logs | Until you withdraw consent, plus a 3-year proof-of-consent record |
Who We Share Data With
We never sell your personal data. We share it only with partners who perform a function we cannot do ourselves, and each one is bound by contract to use the data solely for that function.
- Payment processors handling your deposits and withdrawals across cards, e-wallets and crypto
- KYC and AML verification providers who check your documents against official records
- The Curaçao licensing authority and, where law requires, Australian regulators or law enforcement
- Analytics and platform-hosting services operating under data-processing agreements
- Game studios whose titles you play, receiving only a player identifier, never your full identity
Your Rights Over Your Data
You control your information. Contact us at [email protected] or through 24/7 live chat and we will action your request within 30 days, confirming your identity first so no one else can act on your account.
- Access: get a copy of the personal data we hold about you
- Rectification: correct details that are wrong or out of date
- Erasure: ask us to delete data we hold beyond any legal retention duty
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest, including profiling
- Withdraw consent: stop marketing at any time via the unsubscribe link or your account settings
- Complain: raise a concern with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that load only with your consent via the cookie banner. You can change your choices at any time in your browser settings or through the cookie banner link. Full details, including a list of each cookie and its lifespan, are set out in our separate Cookies Policy page.
How We Protect Your Data
If a data breach occurs that is likely to result in serious harm, we will notify affected players and the relevant regulator without undue delay, and we will tell you what happened, what data was involved and what we are doing about it. Our live chat operates 24/7 if you ever have a security concern about your account, and our Data Protection Officer can be reached at [email protected] for privacy questions this policy does not answer.
Frequently Asked Questions
Do you sell my personal data to advertisers?
No. We never sell your data. Marketing partners only receive the minimum information needed to deliver offers you have consented to receive.
How do I stop marketing emails from Luckyvibe Casino?
Use the unsubscribe link in any email, change your preferences in your account settings, or ask our live chat team, available 24/7, to remove you from all marketing lists.
Why do you need my ID before my first withdrawal?
Gambling regulations require us to verify every player's age and identity before funds leave the platform. Verification takes up to 3 business days and your documents are stored encrypted.
How long do you keep my transaction history?
We retain transaction records for a minimum of 5 years to comply with anti-money-laundering law, after which they are deleted or irreversibly anonymised.