Our AML and Verification Policy
We hold licence OGL/2024/1654/0987 issued in Curaçao, and with that licence comes a legal duty to know who plays on our platform and where their money comes from. This page explains exactly how verification works at Luckyvibe Casino, which documents we ask for and when, and what happens if a check is not completed.
Our Commitment to AML Rules
We operate under Curaçao licence number OGL/2024/1654/0987, owned by Luckyvibe N.V. That licence binds us to anti-money-laundering and counter-terrorism-financing obligations, and we treat them as operational requirements rather than paperwork.
Our AML programme is maintained by a dedicated compliance team led by our Money Laundering Reporting Officer. The programme covers customer due diligence, transaction monitoring, suspicious activity reporting and staff training, and it is reviewed against the licence conditions of our jurisdiction every year.
When We Verify Your Account
Verification runs in three stages. At registration we confirm your basic details, your age and that your location is not on our restricted list, which includes the USA, UK, France, Spain, the Netherlands, Belgium, Sweden, Russia, Belarus, Iran and North Korea. Full KYC becomes mandatory before your first withdrawal, and additional checks apply at certain thresholds or when monitoring flags unusual activity.
The documents we accept are listed below. Each must be valid, legible and show the full name you registered with.
- Government-issued photo ID: passport, driver's licence or national ID card
- Proof of address dated within the last 3 months: utility bill, bank statement or tenancy agreement
- Payment method verification: photo of the card (first six and last four digits visible, middle digits and CVV covered) or a screenshot of your e-wallet or crypto wallet showing your name
Verification, Step by Step
Verification is done through your account profile. The process looks like this:
Once submitted, our compliance team reviews your file within up to 3 business days. Documents are stored on encrypted servers, access is limited to trained compliance staff, and files are never shared with third parties except where we are legally required to do so.
- Upload clear colour photos or scans of each document directly in your account
- Wait for our compliance team's review, which takes up to 3 business days
- Respond to any request for clarification, which pauses nothing if your file is complete
- Receive confirmation by email once your account is fully verified
When We Ask for Source of Funds
For most players, ID and proof of address are enough. Where deposits are large relative to the profile we hold, or where monitoring identifies patterns we cannot explain from the play history, Curaçao licence rules require us to understand where the money originates.
In practice this means we may ask for recent payslips, a tax return, bank statements, evidence of a business interest, an inheritance document or a sale contract. A source of funds request is not an accusation. It is our licence obligation, and your withdrawals resume as soon as the evidence stacks up against your activity.
How We Monitor Transactions
Every deposit and withdrawal passes automated screening against risk rules covering transaction size, velocity, geolocation and payment patterns, with human review on any alert. Withdrawals are paid back through the same method you used to deposit wherever that method supports it, because returning funds along their original path is one of the strongest checks against third-party account abuse.
The limits that frame these checks are set out below. Crypto withdrawals are processed in the currency of your deposit, converted at the prevailing rate.
| Transaction | Limit or rule |
|---|---|
| Minimum deposit | 50 AUD |
| Minimum withdrawal | 50 AUD |
| Maximum withdrawal | 16,000 AUD per day / 80,000 AUD per month |
| Withdrawal processing | Up to 3 days |
| Fees | None from us; provider fees may apply |
If Verification Is Not Completed
Where documents are missing, expired or inconsistent with your registration details, we suspend withdrawals on the account until the file is resolved. Play is still possible, but no funds leave the platform on an unverified account.
If you do not respond to a document request, or if we establish that false information was provided, we may close the account, void winnings obtained through the misrepresentation and return deposits to their original source. Where the underlying facts suggest money laundering, we are obliged to report to the relevant authority in our licence jurisdiction, and we will do so without notifying you first where the law prohibits it.
How Long We Keep Your Documents
We retain verification records for the period required under our Curaçao licence, which is a minimum of five years after the end of the business relationship. Retention protects both sides: it evidences that our checks were performed correctly, and it supports any dispute about a past transaction or withdrawal.
When the retention period expires and no legal hold applies, records are securely destroyed. You can request confirmation of what we hold about you at any time by writing to [email protected].
Frequently Asked Questions
Do I need to verify my account before depositing?
No. You can register, deposit and play with basic details. Full KYC is required before your first withdrawal, and earlier only if a threshold or monitoring check triggers it.
How long does verification take at Luckyvibe Casino?
Our compliance team reviews documents within up to 3 business days of submission. Incomplete files take longer, so make sure each document is valid, legible and matches your registered name.
Why was I asked for source of funds?
Because your deposit levels or transaction patterns could not be explained from the profile we hold. This is a standard licence obligation, not an accusation, and withdrawals resume once the evidence is reviewed.
Can I withdraw to a different method than I deposited with?
As a rule we pay withdrawals back to the same method used for deposit, where that method supports withdrawals. This same-method rule protects you and us from third-party account misuse.
What happens if I refuse to send documents?
Withdrawals stay suspended on your account. If the request remains unanswered or we find false details were supplied, we may close the account and return deposits to their original source.